New Opportunities

For Practices to audit their appointments and

For local health systems to shape their integrated urgent care system

Audit of Potentially Avoidable Appointments in General Practice

Support for reducing workload in the practice – at no charge

 

This audit was developed as part of a research project commissioned by NHS England and the initial results were published in ‘Making Time in General Practice’ available at http://www.nhsalliance.org/making-time-in-general-practice/ It helped create the evidence base for the recent ‘Forward View for General Practice’.  Initial results suggested that, on average, 27% of appointments in general practice were potentially avoidable if other services and support were put in place. NHS England is now committed to extending this work by funding support for practices - so there is no direct cost - of an App you can download on to your computer screen, making it really easy for you to see how many of your appointments might be avoidable and helping you explore how you might be able to do something about it.

 

Once a GP or nurse in the practice has completed the audit they get immediate feedback about how their results compare to others nationally.  And when all clinicians in the practice have finished, we prepare a report that compares all your GPs and nurses within the practice against national benchmarks with suggestions about where and how you might want to focus your effort for making improvements.  The aim is that it provides a good basis for an informed discussion within your practice about the best ways to reduce the current workload by using your time as effectively as possible.  

 

We are also starting to work with bigger groups of practices across federations, whole CCG areas or LMCs. There is an option for larger groups of practices to tailor the audit with a second set of questions about specific skill groups or services for practices.

 

To find out more about the audit of Potentially Avoidable Appointments in General Practice, go to What do I need to know about the audit? Frequently asked questions and take a quick look at a virtual tour.

 

And if you are ready to start the audit in your practice, you can download the Application Form and the Governance Statement

 

We hope this gives you a better picture of what is involved and the benefits it offers.  If you have any further questions, or you would like to explore how you can set up the App for a bigger group of practices in your area, do get in touch with us on   This email address is being protected from spambots. You need JavaScript enabled to view it.

About Us

The Primary Care Foundation was established to support the development of best practice in primary and urgent care.  The three Directors bring different skills and perspectives to understanding primary and urgent health care - for more details click below:

David Carson

Rick Stern

Henry Clay

 

 

Latest News

Are there any simple lessons for practices looking to improve access?

A new feature article in Management in Practice by Rick Stern reviews what we have learned from working with over 1,500 practices across the UK – you can read the full article HERE  

 

Integrated Urgent Care – how to make NHS 111 work

A lead article for Health Care Leader by Henry Clay describes a financial and capacity model developed for NHS England, the potential benefits and pitfalls, and what we have learned from working with a dozen areas to apply the model. The article is available at HERE and a fuller version with a number of explanatory graphs can be downloaded HERE

 

A new audit of potentially avoidable appointments in general practice – available to all practices at no cost

This audit was developed as part of our research for NHS England with the initial results - suggesting that 27% of GP appointments are potentially avoidable - published in ‘Making Time in General Practice’. NHS England are now committed to extending this work by funding support for practices - so there is no direct cost - of an App you can download on to your computer screen, making it really easy for you to see how many of your appointments might be avoidable and helping you explore how you might be able to do something about it. If you want to know more, download Frequently Asked Questions, the Governance Statement and the Application Form and take a quick look at a virtual tour or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

  

Integrated Urgent Care – opportunity for support to your locality

We have developed a financial model for the Integrated Urgent Care Team at NHS England that focuses on the NHS 111 and OOH ‘front end’ to an integrated urgent care system (but also looks at the cost of onward referrals to other services). This is proving to be an invaluable tool for both commissioners and providers. It is now available to use and NHS England have also agreed to support some sites to setup and work through the model with PCF’s Henry Clay who developed the model. For further information please contact Henry on This email address is being protected from spambots. You need JavaScript enabled to view it.

 

We are now supporting over 1,500 practices across the UK to manage access and urgent care

Our support for general practices looking to improve access for patients and streamline the management of urgent care continues to expand. Based on a web based tool, developed out of our work commissioned by the Department of Health, we collect practice data for one week and prepare a report for each practice looking at how you compare to others and explore what this means for making practical changes in the way you work. We are regularly improving the format of our reports for practices based on constant feedback. If you would like to see an example report, CLICK HERE.  If you want to know more about how we might work with you please contact Rick Stern on  This email address is being protected from spambots. You need JavaScript enabled to view it.  or call on 07709 746771.