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Keith Willett's interview with Sky News

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I have sympathy for anyone interviewed on television - I bet I would get it wrong!

But Keith Willett's claim needs correcting. He says: “We know that 15% of people that tried last year to get a GP appointment were unable to achieve one in the time they wanted and half of these turned up at an Urgent Care Centre or A&E”

 A quick sense check reveals this can't be right:
• There are about 300 Million GP consultations a year, roughly 5.5 times a year that we go to our GP
• 15% of 300 Million is 45 Million
• Half of that figure is 22.5 Million
• This is larger than the total number of attendances at A&E, MIU, WIC and UCCs in England which is reported to be 21.7 Million

I feel sure that he was referring to the GP Patient Survey results. If he had said: “The GP patient survey showed that 15% of people that tried last year to get a GP appointment were not able to get one or were offered an inconvenient one and 10% of these said that they turned up at an Urgent Care Centre or A&E” he would have been pretty much spot on.

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After a background in manufacturing organisations including roles as operational manager, accountant and general manager, Henry has spent some 20 years as a consultant to organisations in both the private and public sector. Much of this work has involved the specification and commissioning of a range of public sector services from benefits, through support services including (for the NAO) a review of the way in which IT services were outsourced by the Inland Revenue to primary and secondary healthcare services. He has advised the Care Quality Commission and the Healthcare Commission not just on their investigations into specific cases (such as the investigation into Take Care Now) but also in their wider evaluations of value for money (such as the report 'Not just a matter of time' into GP out of hours services). A particular interest is in making sure that the data collected through systems is useable and used to support improvement of the service. Work within the acute healthcare sector has involved him in A&E, Urgent Care services of all types, Diagnostics and Pathology, IT systems , Imaging, Medical assessment as well as in Health Insurance. In Primary Care, Henry has worked with many Out of Hours providers, particularly in benchmarking their performance and looked at the operation of numerous general practices, Walk in Centres and Minor Injury Units. He has also worked with Practice Based Commissioning groups looking to specify services, groups of GPs forming provider service organisations and in looking at mutual and social enterprise models of provider.

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Guest Friday, 17 August 2018

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The Primary Care Foundation supports the development of best practice in primary and urgent care. We apply our work shaping national policy to support local change. We use information to create understanding, driving improvements in care, reducing unnecessary variation across organisations and between clinicians and developing practical tools for front-line staff in general practice and urgent care.