New Opportunities

For Practices to audit their appointments and

For local health systems to shape their integrated urgent care system

Previous News Items

New Press Release - two opportunities for reducing the workload crisis in general practice

New press release just released on 9th December – we are now looking again at the bureaucratic burden on practices – a shortened survey is now available online for all practice managers. Please make your voice heard bureaucracy survey And we are now extending a free, simple audit reviewing potentially avoidable appointments to all practices, helping practice teams understand different ways of reducing workload. To take part go to audit application form.

 

Two opportunities for reducing the workload crisis in general practice

A year ago, ‘Making Time in General Practice’ sought to tackle the increasing workload in general practice.  We have now been commissioned by NHS England to follow up on our study in two ways.  We have been asked to revisit the current bureaucratic burden on practices – a shortened survey is now available online for all practice managers. Please make your voice heard by going to bureaucracy survey it should take no more than 10 minutes of your time and might save a lot more! And we are now extending a free, simple audit reviewing potentially avoidable appointments to all practices, helping practice teams understand different ways of reducing workload.  To take part, just complete a simple application form  And if you want to take part as a bigger group of practices across a federation or a CCG email us on  This email address is being protected from spambots. You need JavaScript enabled to view it.

 

A flexible framework for practices working together – learning from One Care Consortium

We have been supporting One Care as they build flexible support for 99 practices across Bristol, North Somerset & South Gloucestershire. They have built a positive model for working together and made all the resources publicly available to other GP networks or federations. If you want to find out more about their business plan and the process for engaging practices, go to One Care Consortium Website.

As part of this work, we ran four sessions for practices including an excellent video from Robert Varnam, Head of General Practice Development at NHS England, setting out how he sees the current challenges and opportunities for general practice. To view this video press here and for the slides from the workshop summarising progress on the local Prime Minister’s GP Access Fund, click here

 

'Making Time' made simple

A new web based version of our recent report ‘Making Time in General Practice’ is available on the NHS Alliance website – click here for a link. And for a brief introduction to the report listen to an interview by Natasha Kaplinsky from ITN with Rick stern click here

 

New opportunity to be part of extended audit of appointments in general practice

 

As part of the National Roadshows with the BMA and NHS England, there is an opportunity for all practices to take part in a new extended audit of appointments in general practice. If you think your practice might like to take part and you haven’t been able to get to one of the 11 Roadshows (more dates put on because of high demand for places including new events now planned for Birmingham, Brighton & Newcastle), click here to download our slide set from the Roadshow and make sure you are added to the list of practices who want to download a new easy to use App – free for the first 100 practices – email us at  This email address is being protected from spambots. You need JavaScript enabled to view it.

 
Latest Report: Making Time in General Practice

The Primary Care Foundation has launched its new report 'Making Time in General Practice'. It was commissioned by NHS England, developed in partnership with NHS Alliance and the Forward was supported by a wide range of leaders from organisations representing primary care, including BMA, RCGP and NHS Clinical Commissioners  (click here).

It presents research with practices highlighting the pressure they are currently under and the steps that should be taken nationally and locally to reduce the burden on general practice.

The joint press release is available here.

The full report can be downloaded here.

A full web based resource will be available very soon here via a link from this website, allowing you to explore all results, recommendations and good practice within the report.

 

Our response to Jeremy Hunt’s announcement on reducing workload in general practice

The Primary Care Foundation & NHS Alliance welcome the actions identified by the Secretary of State in today’s announcement, but caution that increased support and resource is needed to make these changes a reality on the ground.  Read the full statement here

 

A new benchmarking service – from out of hours to a broader urgent care benchmark

We are currently reviewing our benchmarking service, expanding our out of hours benchmark into a broader urgent care benchmark creating a broader set of indicators to give a more comprehensive picture to local commissioners and providers. Following a workshop with a wide range of stakeholders at the Kings Fund in May we will be looking to build the new benchmark soon.  If you would like to be part of an early phase in establishing the new urgent care benchmark, please contact Henry Clay on  This email address is being protected from spambots. You need JavaScript enabled to view it.   or call on 07775 696360.  

About Us

The Primary Care Foundation was established to support the development of best practice in primary and urgent care.  The three Directors bring different skills and perspectives to understanding primary and urgent health care - for more details click below:

David Carson

Rick Stern

Henry Clay

 

 

Latest News

Are there any simple lessons for practices looking to improve access?

A new feature article in Management in Practice by Rick Stern reviews what we have learned from working with over 1,500 practices across the UK – you can read the full article HERE  

 

Integrated Urgent Care – how to make NHS 111 work

A lead article for Health Care Leader by Henry Clay describes a financial and capacity model developed for NHS England, the potential benefits and pitfalls, and what we have learned from working with a dozen areas to apply the model. The article is available at HERE and a fuller version with a number of explanatory graphs can be downloaded HERE

 

A new audit of potentially avoidable appointments in general practice – available to all practices at no cost

This audit was developed as part of our research for NHS England with the initial results - suggesting that 27% of GP appointments are potentially avoidable - published in ‘Making Time in General Practice’. NHS England are now committed to extending this work by funding support for practices - so there is no direct cost - of an App you can download on to your computer screen, making it really easy for you to see how many of your appointments might be avoidable and helping you explore how you might be able to do something about it. If you want to know more, download Frequently Asked Questions, the Governance Statement and the Application Form and take a quick look at a virtual tour or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

  

Integrated Urgent Care – opportunity for support to your locality

We have developed a financial model for the Integrated Urgent Care Team at NHS England that focuses on the NHS 111 and OOH ‘front end’ to an integrated urgent care system (but also looks at the cost of onward referrals to other services). This is proving to be an invaluable tool for both commissioners and providers. It is now available to use and NHS England have also agreed to support some sites to setup and work through the model with PCF’s Henry Clay who developed the model. For further information please contact Henry on This email address is being protected from spambots. You need JavaScript enabled to view it.

 

We are now supporting over 1,500 practices across the UK to manage access and urgent care

Our support for general practices looking to improve access for patients and streamline the management of urgent care continues to expand. Based on a web based tool, developed out of our work commissioned by the Department of Health, we collect practice data for one week and prepare a report for each practice looking at how you compare to others and explore what this means for making practical changes in the way you work. We are regularly improving the format of our reports for practices based on constant feedback. If you would like to see an example report, CLICK HERE.  If you want to know more about how we might work with you please contact Rick Stern on  This email address is being protected from spambots. You need JavaScript enabled to view it.  or call on 07709 746771.