New Opportunities

For Practices to audit their appointments and

For local health systems to shape their integrated urgent care system

How it Breaks New Ground

This benchmark is different from others.  The three directors of the Primary Care Foundation are steeped in out of hours service provision and commissioning so that we were able to develop a data extract that ensures that comparison of performance is based on a sample, typically of many thousands of cases.  This allows us to compare performance and productivity for each hour of the day and to not just highlight the differences between services but explain some of the reasons why.  Great care has been taken to ensure that costs are genuinely comparable, whether the provider is an independent organisation with an arms length contract or part of the PCT.  We have also developed a questionnaire that for the first time allows comparison across services of how patients experience the care they received.  The benchmark has rapidly been accepted as providing an authoritative comparison and has already been adopted by more than two thirds of PCTs in England. 

The benchmark is much more than just a six monthly report.  There is a strong emphasis on shared learning and development, with a series of workshops after each round of the benchmark, as well as local support at meetings or through conferences calls, as well as a ‘matching service’ to identify members who may be doing better on a particular measure and facilitate direct sharing of information and ideas.

It combines rigorous objectivity, with all services being measured in a directly comparable way, with a personal service that understands and takes account of the unique nature of each service.

In essence, it offers the currency for world class commissioning; providing information that enables meaningful comparisons and drives up the quality of care.

About Us

The Primary Care Foundation was established to support the development of best practice in primary and urgent care.  The three Directors bring different skills and perspectives to understanding primary and urgent health care - for more details click below:

David Carson

Rick Stern

Henry Clay

 

 

Latest News

Are there any simple lessons for practices looking to improve access?

A new feature article in Management in Practice by Rick Stern reviews what we have learned from working with over 1,500 practices across the UK – you can read the full article HERE  

 

Integrated Urgent Care – how to make NHS 111 work

A lead article for Health Care Leader by Henry Clay describes a financial and capacity model developed for NHS England, the potential benefits and pitfalls, and what we have learned from working with a dozen areas to apply the model. The article is available at HERE and a fuller version with a number of explanatory graphs can be downloaded HERE

 

A new audit of potentially avoidable appointments in general practice – available to all practices at no cost

This audit was developed as part of our research for NHS England with the initial results - suggesting that 27% of GP appointments are potentially avoidable - published in ‘Making Time in General Practice’. NHS England are now committed to extending this work by funding support for practices - so there is no direct cost - of an App you can download on to your computer screen, making it really easy for you to see how many of your appointments might be avoidable and helping you explore how you might be able to do something about it. If you want to know more, download Frequently Asked Questions, the Governance Statement and the Application Form and take a quick look at a virtual tour or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

  

Integrated Urgent Care – opportunity for support to your locality

We have developed a financial model for the Integrated Urgent Care Team at NHS England that focuses on the NHS 111 and OOH ‘front end’ to an integrated urgent care system (but also looks at the cost of onward referrals to other services). This is proving to be an invaluable tool for both commissioners and providers. It is now available to use and NHS England have also agreed to support some sites to setup and work through the model with PCF’s Henry Clay who developed the model. For further information please contact Henry on This email address is being protected from spambots. You need JavaScript enabled to view it.

 

We are now supporting over 1,500 practices across the UK to manage access and urgent care

Our support for general practices looking to improve access for patients and streamline the management of urgent care continues to expand. Based on a web based tool, developed out of our work commissioned by the Department of Health, we collect practice data for one week and prepare a report for each practice looking at how you compare to others and explore what this means for making practical changes in the way you work. We are regularly improving the format of our reports for practices based on constant feedback. If you would like to see an example report, CLICK HERE.  If you want to know more about how we might work with you please contact Rick Stern on  This email address is being protected from spambots. You need JavaScript enabled to view it.  or call on 07709 746771.