How the audit works

It is designed to help practices look at their current workload and how it could be managed in a way that reduces pressure on the clinical team. The audit tool helps GPs, nurses and other clinicians identify different types of potentially avoidable appointment, from people who you think don’t really need to be seen at all, to those who need better advice and self-care, to patients who could be seen by other members of the practice team, or by other services such as pharmacies, or patients who have non-medical needs that would be better met by different types of support in the local community. The audit provides clear evidence of how you work in your practice, rather than relying on assumptions and anecdote, and offers potential options for reducing your workload. The real benefit is generally found in the discussion and debate across the practice team as you explore differences in the way you work, make sense of the results, and think about the best way to make improvements. For more information go to the Frequently Asked Questions

“The main surprise was that despite initial concerns about the levels of avoidable appointments, the actual proportion identified was lower than in other practices. It is important to have real data rather than anecdotal evidence, so that was helpful and a good result. It was also time efficient for me as a practice manager as I didn’t need to chase people up. It is invaluable to have a clinical perspective.”

Fiona Hinton, Business Manager, The Market Surgery, Aylsham

About Us

The Primary Care Foundation supports the development of best practice in primary and urgent care. We apply our work shaping national policy to support local change. We use information to create understanding, driving improvements in care, reducing unnecessary variation across organisations and between clinicians and developing practical tools for front-line staff in general practice and urgent care.