Involving Members in Everything We Do
We are regularly in contact with key contacts from commissioners and providers to let people know what we need from them and to explain our progress with the next round of the benchmark (see Latest Update).
We also go to great lengths to check on the accuracy of the data we are collecting by feeding it back to members and asking them to validate our findings. It is important to us that whatever the results, there should be no surprises. The emphasis is on understanding the results and acting on them to improve local services.
We have established a User Group, with over 30 managers and clinicians from both commissioners and providers. We occasionally meet face to face but more regularly email members of the group to comment on any proposals for changing the benchmark. In July 2010 the User Group reviewed a major overhaul of the questions in the benchmark following the full report from the Care Quality Commission into Take Care Now.
Finally, we have re-established a national steering group to help steer the future development of the benchmark. This group includes leaders from commissioning agencies and out of hours providers, as well as from national organizations including the Care Quality Commission and the Department of Health. The first meeting of the new Steering Group took place in November 2010.