New Opportunities

For Practices to audit their appointments and

For local health systems to shape their integrated urgent care system

Reports and Articles

MAKING TIME IN GENERAL PRACTICE

Audit Tool - Potentially Avoidable Appointments

 
URGENT CARE IN GENERAL PRACTICE

Improving Urgent Care: The beast of many heads - Health Service Journal, 24th November 2011

Urgent Care: A Practical Guide to Transforming Same-day Care in General Practice

Hanging on the Telephone - Health Service Journal, 11th June 2011

 
NATIONAL OUT OF HOURS BENCHMARK

Round Four of the Out of Hours Benchmark: Interactive Report, 19th April 2012

Round Four of the Out of Hours Benchmark: Summary Report, 19th April 2012

Open All Hours: Health Service Journal, September 2008

 

Example report from Round One of the Benchmark, March 2009

 

Example report from Round Two of the Benchmark, November 2009

 

Example report for the Patient Experience Survey from Round Two of the Benchmark, November 2009

 

Improving out of hours care: what lessons can be learned from a national benchmark of services? Report for the Department of Health, January 2010

 

Out of Hours Benchmark – Christmas period 2009/10 Example PCT – Example provider, November 2010


PRIMARY CARE AND EMERGENCY DEPARTMENTS 
  Report from the Primary Care Foundation 
 
URGENT CARE CENTRES 
  Discussion paper: Urgent Care Centres - What works best?
 
 URGENT CARE COMMISSIONING
‘Breaking the Mould without breaking the system’, November 24th 2011
Improving Out-of-Hours Care: GP Newspaper, 19th November 2010
Urgent Care - The Shift in Emphasis, Asian Hospital & Healthcare Management
Pulse Article - 16th February 2011

About Us

The Primary Care Foundation was established to support the development of best practice in primary and urgent care.  The three Directors bring different skills and perspectives to understanding primary and urgent health care - for more details click below:

David Carson

Rick Stern

Henry Clay

 

 

Latest News

Healthcare Leader Forum

Henry Clay will be speaking at the upcoming Healthcare Leader Forum: Improving urgent and emergency care conferences on 14th September at the Hilton Birmingham Metropole and also in Reading on the 21st September. This interactive conference will give its audience vital insight into the delivery of streamlined, efficient urgent care pathways emerging from regional transformation partnerships and local initiatives. Speakers will explore the necessary steps to ensure the audience know how to guarantee their organisation is fully prepared and that services are properly resourced.

 

Are there any simple lessons for practices looking to improve access?

A new feature article in Management in Practice by Rick Stern reviews what we have learned from working with over 1,500 practices across the UK – you can read the full article HERE  

 

Integrated Urgent Care – how to make NHS 111 work

A lead article for Health Care Leader by Henry Clay describes a financial and capacity model developed for NHS England, the potential benefits and pitfalls, and what we have learned from working with a dozen areas to apply the model. The article is available at HERE and a fuller version with a number of explanatory graphs can be downloaded HERE

 

A new audit of potentially avoidable appointments in general practice – available to all practices at no cost

This audit was developed as part of our research for NHS England with the initial results - suggesting that 27% of GP appointments are potentially avoidable - published in ‘Making Time in General Practice’. NHS England are now committed to extending this work by funding support for practices - so there is no direct cost - of an App you can download on to your computer screen, making it really easy for you to see how many of your appointments might be avoidable and helping you explore how you might be able to do something about it. If you want to know more, download Frequently Asked Questions, the Governance Statement and the Application Form and take a quick look at a virtual tour or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

  

Integrated Urgent Care – opportunity for support to your locality

We have developed a financial model for the Integrated Urgent Care Team at NHS England that focuses on the NHS 111 and OOH ‘front end’ to an integrated urgent care system (but also looks at the cost of onward referrals to other services). This is proving to be an invaluable tool for both commissioners and providers. It is now available to use and NHS England have also agreed to support some sites to setup and work through the model with PCF’s Henry Clay who developed the model. For further information please contact Henry on This email address is being protected from spambots. You need JavaScript enabled to view it.

 

We are now supporting over 1,500 practices across the UK to manage access and urgent care

Our support for general practices looking to improve access for patients and streamline the management of urgent care continues to expand. Based on a web based tool, developed out of our work commissioned by the Department of Health, we collect practice data for one week and prepare a report for each practice looking at how you compare to others and explore what this means for making practical changes in the way you work. We are regularly improving the format of our reports for practices based on constant feedback. If you would like to see an example report, CLICK HERE.  If you want to know more about how we might work with you please contact Rick Stern on  This email address is being protected from spambots. You need JavaScript enabled to view it.  or call on 07709 746771.