We use cookies on this site

Has the audit led to changes in the way practices work?

Practices have reported a wide range of changes made in practices after the audit. Specific examples include:

  • Extending skill mix in the practice – with more Advanced Nurse practitioners and clinical pharmacist time – reducing the workload on GPs
  • We have used the results to re-organise our appointments system. This should reduce pressure on GP appointment by increasing the triage role of our nurse practitioners.
  • A series of self-care and care navigation changes – the practice plan to re-audit shortly to see if there are any noticeable differences Introduced new appointments types with different lengths
  • Agreed additional training for the reception team to enable them to streamline appointments
  • More telephone appointments
  • Triage in the surgery each day and starting to use care navigation
  • Set up arrangements with a local pharmacy to deal with minor ailments Education for receptionists and core navigation training

About Us

The Primary Care Foundation supports the development of best practice in primary and urgent care. We apply our work shaping national policy to support local change. We use information to create understanding, driving improvements in care, reducing unnecessary variation across organisations and between clinicians and developing practical tools for front-line staff in general practice and urgent care.