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Overview of the Audit

A simple tool for reviewing workload within general practice and exploring how things might be managed differently in the future. So far, nearly 350 practices have received reports and a new, fully automated web-based tool is now available at no cost to all practices across England. All practices can register for the audit by going to the top of the Home Page of the Primary Care Foundation website or by clicking HERE. The website has a built in a user guide and help popups to make it as easy as possible or you can download the guide HERE.

This audit was developed as part of a research project commissioned by NHS England and the initial results were published in ‘Making Time in General Practice’ available HERE It helped create the evidence base for the recent ‘Forward View for General Practice’. Initial results suggested that, on average, 27% of appointments in general practice were potentially avoidable if other services and support were put in place.

“The interesting thing is that it made us think about differences in how we work and how we might do things in new ways. The audit is, of course, subjective, how could it not be – the idea of what is avoidable will mean different things in different practices – but at a time when we are drowning in work we need to look at things differently and that’s what made it useful.”

Elizabeth Phillips, GP and Practice Lead for Quality Improvement, Yardley Wood Health Centre, Birmingham

About Us

The Primary Care Foundation supports the development of best practice in primary and urgent care. We apply our work shaping national policy to support local change. We use information to create understanding, driving improvements in care, reducing unnecessary variation across organisations and between clinicians and developing practical tools for front-line staff in general practice and urgent care.